Shipping and Delivery

Shipping and Delivery Terms – Tu Sei Mamma

These terms govern the shipping and delivery of orders placed on www.tuseimamma.com. By making a purchase, the customer fully accepts the following conditions.

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📦 Shipping Origin

Items available on Tu Sei Mamma are shipped from warehouses located in Italy, Europe, and Asia. This logistics organization allows us to deliver worldwide while maintaining high-quality standards and ensuring a competitive and sustainable offer.

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🚚 Standard Shipping (Free)

    •    Order processing: within 48 hours of payment confirmation
    •    Fulfillment / Shipping: 2–4 business days
    •    Delivery after courier pickup: 10–15 business days
    •    Average total delivery times in Europe, Asia, Oceania, North, Central, and South America: 10–15 business days
    •    Shipping days: Monday to Friday

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🔒 Insured Delivery (€7.50)

The Insured Delivery service does not reduce delivery times but offers exclusive benefits:
    •    Priority support without the need to open a ticket
    •    Advance refund in case of lost package
    •    Full coverage for damage during transport
    •    Dedicated customer service with fast issue resolution

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🛠️ Order Management

All orders are handled with care and precision, in accordance with the indicated timelines.
Customers will receive automatic email notifications about the status of their order and shipment.

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⚖️ Liability and Limitations

Tu Sei Mamma is not responsible for delays due to external circumstances beyond our control (strikes, adverse weather conditions, etc.).

For insured shipments, we provide full assistance with refund or replacement procedures in the event of package loss or damage.

All products are carefully packaged to ensure maximum protection during transport.

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📞 Customer Support Contacts
For inquiries regarding shipping and delivery, you can contact our Customer Service:
    •    📧 Email: info@tuseimamma.com
    •    📱 WhatsApp: +39 320 360 7442